Who we are
How we do it
- Strategic IT Consulting
- Our Four Step Approach
Solutions and Services
- IT Networking
  - Network Solutions
  - Network Switching
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    Switching
    Network switches that learn as they protect
    
    Crucial to your business health is a strong network supported by scalable enterprise and data switches that adapt to new business requirements and act as the cornerstone of borderless network architecture.
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  - Wireless Network Services
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    Wireless Network Services
    Live your best cable-free life.
    
    Simplify your network with 5G and Wi-Fi 6 solutions that scale on demand to meet user expectations without a hitch. Or even an extra click.
    Wireless Network Services
  - SD-WAN (Software Defined Networking)
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    SD-WAN (Software Defined Networking)
    SD-WAN is the capability that helps organisations change their WAN architecture to improve application experience and security in an environment where more users require connection to more applications in more locations including multiple clouds.
    SD-WAN (Software Defined Networking)
  - Cisco Meraki platform
- Cybersecurity
  - Gap Analysis
  - Vulnerability Management
  - The ASD Essential 8
  - Cybersecurity Solutions
  - Next-Generation Firewalls
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    Next-Generation Firewalls
    Automated threat management for an uninterrupted day.
    
    We all know perimeter protection on its own isn’t enough. But next generation firewalls (NGFWs) do a lot more than put a fence around your network.
    Next-Generation Firewalls
  - Web Security and Cisco Umbrella
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    Web Security and Cisco Umbrella
    Seek and destroy advanced web threats.
    
    Internet-based threats can hide in the most legitimate of websites and the most innocent of cat videos. Protect your users and your business with software that automatically checks and blocks dodgy or unknown sites.
    Web Security and Cisco Umbrella
  - Email Security
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    Email Security
    Email is the number one attack vector and is where 90%+ of attacks begin.
    
    Kytec works with Mimecast to protect organisations against email attacks on the perimeter, inside the network and the organisation and beyond the perimeter. A pre-emptive, multi-layered approach.
    Email Security
  - Advanced Malware Protection (AMP)
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    Advanced Malware Protection (AMP)
    Outsmarting intelligent threats.
    
    Not all malware announces itself at the gate – email attachments can hide security timebombs and everyday links might trigger a ransomware attack.
    Advanced Malware Protection (AMP)
  - Cisco Identity Services Engine
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    Cisco Identity Services Engine
    One security policy to rule them all.
    
    Modern workforces demand access on their terms and their devices. Cisco ISE simplifies identity management across devices and endpoints.
    Cisco Identity Services Engine
  - Cisco Stealthwatch
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    Cisco Stealthwatch
    Network traffic analysis of who, what, where.
    
    They’ll have to do better than stealthy.
    Cisco Stealthwatch
  - Multi-Factor Authentication (DUO)
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    Multi-Factor Authentication (DUO)
    Your security policy on any device.
    
    No one wants to jump through hoops to get at their information. With one-tap 2FA and adaptive policies securing every app on every device, DUO makes secure access a no-brainer for all your users.
    Multi-Factor Authentication (DUO)
  - DDoS Protection (Distributed Denial of Service)
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    DDoS Protection (Distributed Denial of Service)
    A distributed denial-of-service (DDoS) attack is a malicious attempt to disrupt the normal traffic of a targeted server, service or network by overwhelming the target or its surrounding infrastructure with a flood of Internet traffic. Think of it as a traffic jam that has been deliberately created to stop normal traffic from reaching its destination.
    DDoS Protection (Distributed Denial of Service)
  - WAF (Web Application Firewall)
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    WAF (Web Application Firewall)
    A WAF protects your web apps by filtering, monitoring, and blocking any malicious HTTP/S traffic travelling to your web application, and prevents any unauthorised data from leaving the app. It stops attacks in the cloud before they get to your application. Typical web facing applications include your VPN, website, e-commerce engine and CRM.
    WAF (Web Application Firewall)
- IT Managed Services
- Data Centre Solutions
  - Data Centre Solutions
  - Application Centric Infrastructure (ACI)
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    Application-Centric Infrastructure (ACI)
    Visibility that puts the fun back into troubleshooting
    
    When you need a Software-Defined Networking (SDN) solution, start with what’s leading the market.
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  - Converged and Hyper Infrastructure
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    Converged and Hyper Infrastructure
    Integrations for every last bit of performance
    
    Choose from converged infrastructure to unify your compute, store and networking needs. Or step up to HCI and manage the hardware and software stacks together for a complete solution.
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  - Data Protection
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    Data Protection
    An organisation’s data is its life blood, whether it be financial records, emails, shared documents, spreadsheets, contracts, customer data, proposals, databases, communications, analytics or proprietary insights – it needs to be protected, to facilitate the ongoing operation of the organisation as well as for compliance and governance.
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- Cloud Solutions
  - Cloud Solutions
  - Amazon Connect and Service Cloud Voice
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    Amazon Connect and Service Cloud Voice
    With the powerful combination of Amazon Connect and Service Cloud Voice (Salesforce)
    Amazon Connect and Service Cloud Voice
  - AWS Managed Services
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    AWS Managed Services
    Kytec, your partner in the Amazon Web Services (AWS) ecosystem, brings unparalleled cloud expertise and custom-made solutions to streamline your business needs.
    AWS Managed Services
  - Hybrid Cloud Solution
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    Hybrid Cloud Solution
    Having a hybrid cloud strategy allows organisations take advantage of the benefits of different platforms.
    Hybrid Cloud Solution
  - Public Cloud Solution
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    Public Cloud Solution
    Organisations can use public cloud for compute services, Platform as a Service, for example a database platform which can be customised or SaaS – Software as a Service solutions such as Microsoft 365 or Salesforce.
    Public Cloud Solution
  - Private Cloud Solution
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    Private Cloud Solution
    Private Cloud has traditionally been the first step towards ‘cloud’ for organisations that want to maintain control of their infrastructure but minimise the risks of all hardware, data and applications living on their premises.
    Private Cloud Solution
- Contact Centre
- Collaboration
  - Business Collaboration Solutions
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    Business Collaboration Solutions
    Cloud collaboration tools from Cisco can help you boost productivity, speed decision making, improve business processes and help your team stay connected from anywhere on any device.
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  - Webex Suite: Webex Meetings & Webex Calling Solutions
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    Cisco Webex Suite
    Teamwork doesn’t always happen in the same room
    
    If you’re used to starting conference calls or meetings with awkward jokes about tech slowing us down? Then you’re using the wrong tech.
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  - Webex Teams
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    Webex Teams
    Because work happens outside formal meetings, Webex Teams provides a collaboration platform for secure messaging, file sharing, screen sharing and interactive whiteboarding so your team can get things done – while maximising the input from everybody.
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- Salesforce Services
  - Salesforce Services
  - Salesforce Managed Services
Customer Stories
Contact Us

Delivering an excellent customer experience with AWS

With the powerful combination of Amazon Connect and Service Cloud Voice (Salesforce)

Service Cloud Voice (SCV) integrated with Amazon Connect is a comprehensive solution offered by Kytec that delivers an excellent customer and agent experience by seamlessly blending telephony functionality with Salesforce’s CRM capabilities. This powerful, 100% cloud contact centre / customer experience solution brings together digital channels, traditional voice and leverages valuable customer data in real time.

Who can benefit?

The solution is ideal for SMB to enterprise organisations wanting to enhance their contact centre and organisations wanting to leverage their investment in Salesforce. The solution allows organisations to provide a more personalised service by leveraging Salesforce data and multiple communication channels.

The integrated Amazon Connect-Service Cloud Voice solution is ideal for organisations:

upgrading and/or moving their contact centre to the cloud
with remote agents
want to leverage disparate data sources in to improve customer service
focusing on improving their Customer Experience (CX) metrics such as NPS
with Salesforce as their CRM

Service Description

Amazon Connect is an easy-to-use omnichannel cloud contact centre that provides seamless voice and chat capabilities for customers and agents. It includes one set of tools for skills-based routing, task management, powerful real-time and historical analytics, and intuitive management functions.

Service Cloud 360 is built on Salesforce, the World’s leading CRM, and is a complete platform for delivering customer service experiences by connecting Customer Service with Sales, Marketing and Commerce

Service Cloud Voice integrates Amazon Connect with Salesforce CRM.

Features and Benefits

Telephony Integration

Integration of Amazon Connect with Salesforce Service Cloud allows agents to handle inbound and outbound calls directly within Salesforce

Automatic Call Transcription

Amazon Transcribe converts voice calls into text transcripts, facilitating easy review, analysis, and searchability of call content

Real-time Call Insights

Amazon Comprehend provides real-time sentiment analysis and call analytics, providing agents with actionable insights during customer interactions.

Dynamic Call Routing

Amazon Connect’s intelligent routing capabilities ensure calls are directed to the most appropriate agent based on skill, availability, and customer context.

CRM Synchronisation

Automatically logs call interactions and updates customer records in Salesforce, ensuring a unified view of customer interactions across all channels.

Working with Kytec

Kytec brings extensive experience to IT and Contact Centre projects and we work with our customers timelines, internal process and business objectives, but the following diagram shows our standard customer engagement process.

Get in Touch

We’d love to speak to you. .