Salesforce is hanging up on CTI for good – The future is Voice.
Salesforce has officially set the sunset date for Open CTI: February 28, 2028. While it has served as the “glue” between telephony and CRM for years, CTI is no longer equipped to handle the demands of real-time AI and modern customer engagement.
As Open CTI enters maintenance mode and becomes unavailable for new Agentforce Service orgs, businesses must look toward Salesforce Voice
Kytec rebrands & expands managed IT services for SMB AI growth
Kytec has announced the launch of a new brand identity alongside an expanded focus on providing managed …