Contact Centre and CX Leaders Luncheon

You’re invited to an exclusive luncheon at TAMA Dining where you will hear from senior executives from Cisco and Kytec, but more importantly, learn about the challenges and solutions of your industry peers.

It will be an informal, interactive session where we will explore the following topics, and more:

1. How can digital channels adoption unlock untapped opportunities?
2. What are the KPI’s and metrics that the business should be concerned about? Is it more about customer experience or cost efficiency measures?
3. Are there tangible – and financial – benefits in moving to the cloud?
4. How easy is it to integrate my contact centre with my CRM? And what are the resulting benefits?
5. Can process automation and self-service help manage my call volumes?
6. How can I improve both the efficiency and effectiveness of my agents while improving agent retention?

To confirm your attendance, simply complete the form below.