Contact Centre Service Offerings
Kytec is one of Australia’s leading contact centre providers. We design, deploy and manage the IT infrastructure, work with you to create optimum call flows, help improve the efficiency and effectiveness of your agents, and can integrate your contact centre with your CRM.
We work with multiple vendors including Cisco, Genesys, Zoom and AWS and our customers consider us to be their trusted advisor.
Kytec can help you:
- Update/refresh your Contact Centre IT infrastructure
- Move to a cloud contact centre
- Make your agents more productive
- Create a single customer view by integrating your contact centre and CRM
- Expand your digital customer service channels
- Provide a more personalised service
- Reduce your contact centre cost
- Make ongoing changes and improvements as your business changes
How can we help you?
Customer References
“Kytec’s engagement process was all about understanding our requirements and making recommendations. They gave us a clear understanding of what was possible as well as any future functionality that we could take advantage of”
(Deanne Byrne, Manager, Performance and Insights, TAFE)
On-premises contact centre, giving TAFE complete control, that unified 11 disparate regional training organisations.
The successful implementation of the Student Service Webex Contact Centre solution was seamless. From deployment through to ongoing support and training, UOW has been consistently happy with Kytec and the customised system that has been delivered.
“I’ve done a lot of system roll outs over my career and I’ve never seen such a smooth implementation”
Manager Service Operations, University of Wollongong.
“Melbourne Cricket Club Members can now request call backs; our agents can click to call from our CRM, they have member info immediately at their fingertips, and call notes can go straight back into our CRM”
A cloud contact centre, integrated with Microsoft Dynamics (CRM), chat and digital channels.
The Kytec Difference
Kytec has successfully delivered and manages contact centre for some of Australia’s leading brands including Aussie Broadband, AIA Insurance, University of Wollongong, Veolia and Melbourne Cricket Club. We manage the entire cycle from design, through implementation, management and optimisation.
Our team has worked in industry, so we have a good understanding of how a contact centre works ‘in the real world’.
A key first step for us, is working with all your key stakeholders to understand each person’s drivers, objectives and success metrics. Then, we can tailor a solution that’s specific to your requirements. And we can also put a plan in place for future enhancements.
We also have complementary Practices in Salesforce, Collaboration, Cloud and Networking Security, so your solution is robust, integrated, secure and leverages your CRM data.
Our strategic partners
