Kytec offers Managed Services and Customer Success Services for your Genesys solution, including CX Cloud from Genesys and Salesforce. We can tailor an approach to your requirements and we do whatever it takes for you to get the maximum value from your Genesys investment once it has been deployed. We will support your technical environment, give you access to a broad set of skills and experience, help you plan for future success and reduce your management overhead.
Why Genesys Managed Services with Kytec?
Benefits of Kytec’s Managed Services/Customer Success model
- Reduce total cost of ownership (TCO)
- Access to enhanced skills base
- Minimise downtime
- Your IT budgeting is more stable and predictable
- A more flexible, scalable IT structure
- Prevent problems before they happen
- Continuous health checking
- Tailored SLA’s/response times
Customer Success Model
- Proactive engagement and tailored strategies
- Onboarding and user adoption
- Performance optimisation
- Dedicated Customer Success Manager
- Regular check ins and reporting
- Maximise ROI of your technology investment
A leading insurance company, operating across Australia and New Zealand, selected Kytec to deploy and manage their Genesys CX cloud and Salesforce Service Cloud Voice solution which replaced their on-premises solution. Previously, there was no CRM-contact centre integration – both systems ran in parallel – creating reporting and compliance issues and no single customer view.
“Kytec understands contact centre, telephony and are experts in project management. Their strong relationships with both Genesys and Salesforce are a real value add. In addition to the initial roll out, we selected Kytec to manage our solution because of their expertise, experience and ‘sleeves rolled up’ attitude”.
CIO