Kytec can manage your IT environment: data network, wireless, cloud, contact centre, voice, desktop, endpoints, CRM (Salesforce) and backup.
We make sure you get the maximum value from your IT investment and free up your time so you can focus on your business.
Our Customer Services and Support team is a just a phone call away, 24/7/365, and has a personal, hands on approach and has trusted relationships with a comprehensive range of leading IT vendors, including Cisco, Salesforce, Genesys, AWS, Zoom and Microsoft
- ITIL compliant advanced ticketing system
- SLA’s tailored to your business requirements
- Identify problems before they happen avoiding costly downtime
- Onsite and remote engineering support
- 24/7 Service Desk
- Proactive solution monitoring
We like working hard for our customers and making sure that are 100% happy. Here are a few examples of customers we are proud to serve.
“Kytec stood out as the ideal partner for Vaughan. Our partnership is built on a foundation of mutual respect and a shared commitment to achieving Vaughan’s goals. We wanted a partner that gets things done.
The right people and the right attitude are crucial for a win-win relationship and business success”.
“The Kytec team was constantly available and communicative throughout the whole project. Their ‘no problem too hard’ attitude was commendable. Their strong industry best practice knowledge, positive attitude and collaborative style allowed us to make effective and quick decisions”.
“Kytec took the time to understand our organisation, gather requirements, make recommendations, deploy, and integrate the solutions and manage the testing process. It was like the Kytec team was part of our business. In the end, it’s about quality of service”.
Why Kytec for IT Managed Services?
The Kytec Managed Services team, based locally in Australia, has deep IT skills and experience across a range of solutions, architectures and vendors and can extend the capability of your team. Actually, we like to think of ourselves as part of your team.
In addition to support, break-fix, MACs (moves, adds, changes) we offer proactive monitoring so your enviroment and infrastructure is always performing at its best and you are kept up to date with any new technologies, features and functionality.
We keep a constant eye on disk storage, CPU utilisation, monitor your devices – routers, switches, servers, access points and can set up a cadence of meetings where we can jointly review performance, plan for improvements and agree on a future roadmap.
Kytec is agile and we pride ourselves on our personal approach. We work both remotely and on site, as required.
We know that each of our customers is different in terms of requirements, skill sets and resources which is why we tailor our approach case by case.
Why IT Managed Services?
Outsourcing the management of your IT – Managed Services – provides a suite of benefits for your business:
- Better IT performance and reduced downtime
- Less IT staff required in your business
- Access to a team with broad and up-to-date skills
- More predictable budgeting
- Access to the latest technology and information
- Resources can be scaled to your requirements
- Better risk management
- Peace of mind
We’d love to speak to you if:
- You are not fully satisfied with your current service provider
- You have hardware, network or DC infrastructure approaching end of life
- You would like to outsource the management of some or all of your IT environment
- You would like to modernise your environment and improve performance
- You would like a cost review
- You are planning on migrating workloads, applications or your contact centre to the cloud
- You want to better align your IT to your business strategy and objectives
“We guarantee your solution is proactively monitored 24/7. We’re responsive, we’re in Australia, and we’re available”
Service Delivery Manager
“We’re not only here to fix something when it breaks, we understand your business and work with you to deliver business outcomes”
Service Delivery Manager