Having the right – and secure – technology platform allows organisations to leverage ‘Work from Home’ agents which not only brings efficiencies in terms of reduced travel time, but it also increases the pool of available agents.

Just prior to Dreamforce 2023, Salesforce and Genesys jointly launched their ‘CX Cloud by Salesforce and Genesys’ offering. The new-to-market solution, which under the covers is a Service Cloud Voice offering utilising Genesys voice capabilities – enhanced by Genesys WEM (Work Engagement Management) which includes their quality, WFM and analytics capabilities. Additionally, the release introduced […]

If we decide how we want to work to be productive and upskill to take advantage of new collaboration tools, we will improve productivity, creativity and business results. As I sat down to watch the keynote presentation at Cisco WebexONE today, the global conference for digital collaboration, I was expecting to hear about amazing new […]

Discussion about new ways of working, brought about by COVID, has pretty much been done to death. We get it; and it’s happening. Ironically, it is being driven my management and staff because the flexible mix of working from the office and working from home is increasing productivity for the business and flexibility for staff. So, the question […]

All businesses understand how important customers are. After all, why else would we say the customer is always right? Knowing that your customer’s matter is entirely different from knowing how to actually give your customers the experience they crave. While having a good product and smart services is important, you always have to build customer […]

Almost every business services relies on computers and the internet to get things done. This is true for big and small businesses. The only difference is larger businesses have easier access to advanced networking options to streamline their technical operations. Traditional Routers Vs Network Switches Traditionally, small businesses have turned to routers to serve as […]

Over the past decade, education has been making a slow but inevitable transition toward the cloud. Technology has changed the way teachers teach, students learn and schools function. The last few months have made this transition come to a rapid fruition. Suddenly, students of all ages are using distance learning full-time, and the reality has […]

Workplaces are always evolving. However, in recent months we have seen organisations around the world change rapidly to support their employees as they move towards remote working solutions. As lockdown orders ease, the idea of returning to business as usual is still a difficult one for most companies and employees. In order to successfully navigate […]

Your data is one of your most valuable business assets. Data is at the heart of everything you do. It helps you make decisions on product development, employee training, monetary investment and more. In the modern workforce, businesses have more data than ever. Since electronic mediums are prevalent, collecting, storing and analyzing data has never […]

Remote work has been gaining traction in recent years as more employees crave flexibility. However, with the threat of COVID-19, remote work is no longer a fringe benefit. Instead, most employers are struggling to give all employees a quick and sudden transition to a remote setting. While this is critical to the security of society, […]

As we move into somewhat unchartered waters with the recent COVID-19 (Coronavirus) outbreak, Kytec have put measures in place to ensure our ability to support our customers remains at our usual high standard throughout this time. Our teams are equipped to work remotely if required and can do so efficiently and securely through the advanced […]

Cisco Threat Response – Security that works Together  –  “Pulkit Mittal – Network and Security Engineer” The work of a Security Analyst can be time-consuming. It requires hours of manual investigation, detection and remediation. I have spent hours day and night working across threats, moving from one endpoint to another to detect the source component […]

What do you want for your business in 2020? Maybe you are looking to turn more profits. Perhaps you want to increase your market share or diversify your interests. You could look to launch a new service, develop a fresh product, increase employee satisfaction or increase workplace collaboration. However, one resolution your business needs to make […]

It has been a big year for Kytec’s Collaboration practice. Back in October we became one of only four global partners to achieve full technical WXCC certifications as a Contact Center Expert. To top it off, yesterday we achieved authorisation to sell, design, install and support the Cisco Webex Contact Center technology and product in […]

For businesses who engage with technology and online services, a comprehensive cyber solution is vital for not only protecting your business but also creating a more efficient and productive working environment. The benefits of company-wide IT security solutions are extensive. These include the protection of networks and data, reduction of fraud, theft and data leaks, […]

For businesses who engage with technology and online services, a comprehensive cyber solution is vital for not only protecting your business but also creating a more efficient and productive working environment. The benefits of company-wide IT security solutions are extensive. These include the protection of networks and data, reduction of fraud, theft and data leaks, […]

It is a new age and cloud computing is here to stay. With the rise of technology, there are business issues that arise that require addressing. By addressing these problems with cloud computing solutions, you can solve issues quicker than ever. We have compiled five top ways to use cloud computing services in your business […]

IT Security is the state of being free from danger or threat. The
security industry has come a long way defending the systems and corporations since Creeper, Elk Cloner and Brain
(first industry viruses in the wild) but even in today’s age with the Next-Gen Security systems, a new threat finds
a way to breach it and with that, the game of cat and mouse begins.