Having the right – and secure – technology platform allows organisations to leverage ‘Work from Home’ agents which not only brings efficiencies in terms of reduced travel time, but it also increases the pool of available agents.

Discussion about new ways of working, brought about by COVID, has pretty much been done to death. We get it; and it’s happening. Ironically, it is being driven my management and staff because the flexible mix of working from the office and working from home is increasing productivity for the business and flexibility for staff. So, the question […]

All businesses understand how important customers are. After all, why else would we say the customer is always right? Knowing that your customer’s matter is entirely different from knowing how to actually give your customers the experience they crave. While having a good product and smart services is important, you always have to build customer […]

Workplaces are always evolving. However, in recent months we have seen organisations around the world change rapidly to support their employees as they move towards remote working solutions. As lockdown orders ease, the idea of returning to business as usual is still a difficult one for most companies and employees. In order to successfully navigate […]

It has been a big year for Kytec’s Collaboration practice. Back in October we became one of only four global partners to achieve full technical WXCC certifications as a Contact Center Expert. To top it off, yesterday we achieved authorisation to sell, design, install and support the Cisco Webex Contact Center technology and product in […]