As a certified and experienced partner, Kytec can help you maximise the value from your Salesforce investment with tailored solutions that boost efficiency, elevate customer engagement, and drive real business impact.
Working with organisations across Australia, Kytec delivers tailored, end-to-end solutions that streamline your processes, enhance customer engagement, and drive measurable growth. As a certified Salesforce partner, we provide strategy, implementation, integration, and managed services to ensure your Salesforce investment aligns with your specific business objectives. Our expertise spans multiple clouds including Sales Cloud, Marketing Cloud, Service Cloud, and Experience Cloud, allowing us to deliver solutions that improve productivity and empower your team.
With Kytec, you’re not just getting a Salesforce solution – you’re gaining a dedicated partner focused on your long-term success. We work closely with you to design a customised Salesforce environment that supports your business strategy today and scales as your needs evolve. From seamless contact centre integrations to personalised user training, Kytec’s approach ensures you achieve immediate and ongoing impact from your Salesforce platform.
How can we help you?
The Kytec Difference
Our deep expertise in Salesforce means we can deliver tailored solutions that help you unlock the full potential of the platform, driving business efficiency and growth.
In addition to Salesforce, we partner with industry-leading vendors including AWS, Genesys, Cisco and various others tier 1 vendors and appexchange partners, enabling us to create integrated solutions that support every aspect of your IT environment. These partnerships allow us to deliver seamless, cross-platform support that enhances the power of Salesforce and aligns with your overall business strategy.
At Kytec, we understand that every business is unique. That’s why we focus on truly understanding your business processes and objectives before recommending Salesforce solutions. Whether you need ongoing platform management, strategic advice, or help implementing new features, we are here to guide you every step of the way. Our goal is to ensure Salesforce doesn’t just meet your current needs but scales with you as your business grows and evolves.
The Kytec team are experts in customer experience, with a strong track record in contact centres and creating CX journeys. We can help you bring critical sales and service channels into Salesforce such as Voice, Chat, SMS, Messenger, self-service bots and WhatsApp and can incorporate the power of AI with Agentforce.
For greater efficiencies, better leverage of your customer data and a better agent experience, Kytec can integrate your Salesforce platform with your contact centre platform through CX Cloud from Genesys and Salesforce, AWS Connect or Cisco.
Our Specialisations
Our strong partnership with Salesforce means we can help our customers deliver business outcomes that matter by improving efficiency, customer engagement, and decision-making. Our specialisations on the Salesforce platform include:
Managed Services
Salesforce is a powerful tool, but like any platform, it needs consistent care and expertise to deliver its full value. Here’s how Kytec’s Salesforce Managed Services can benefit your business:
- Salesforce optimisation
- Cost efficiency
- Scalability on demand
- Salesforce expertise
- Business continuity
Customer References
“Our experience with Kytec was very positive. They partnered with us to design, build, test and deploy our migration – including complex integrations – to Salesforce CRM in 6 months. The net impact was a 50% uplift in productivity for our outbound team. Our engagement with Kytec has generated a strong ROI”
“Benedict deployed Salesforce as part of a broader digital transformation project which had the objectives of reducing manual tasks, freeing up time for more valuable activities and streamlining business operations for the Sales, Marketing and Admin teams. With Kytec, we successfully delivered Sales Cloud, Marketing Cloud, Salesforce Inbox and SMS Magic”
Read the full case study here
“We successfully implemented Salesforce Sales Cloud, establishing our first CRM system, built from the ground up. Kytec helped bring their sales process to life in the platform, providing customisations for their complex product sets and automating transactions across multiple currencies to streamline operations for the sales team”
Our strategic partners
Contact Us
If you would like a demo of the Salesforce platform, would like to discuss your specific requirements or would like us to share case studies from previous implementations, please complete and submit the form here.
